DialerGiantsTerms & Conditions
The agreement between DialerGiants and anyone applying for our goods or services.
Agreement
These terms govern the agreement between DialerGiants ("us", "we") and the individual or organization applying for our goods or services ("you"). They override any inconsistent material elsewhere on the site, and start on activation or first use of the service. We may update these terms with prior notice on the site; renewals are subject to the current version.
Your account & security
Keep your login details secure and notify us immediately of any unauthorized access. You're responsible for all activity under your login, and for keeping your contact details current.
The service we provide
We supply services with reasonable skill and care, but we don't guarantee uninterrupted, error-free, or fully secure service, and we don't back up your data — disaster-recovery copies are best-effort only. VoIP telephony may not carry every landline feature and can be affected by your ISP, power, or local conditions; keep an alternative method available for emergency calls. Our dialer platform (VICIdial-based) is provided as infrastructure and support: we're not liable for downtime, misconfigurations, or missed recordings, and we don't guarantee revenue or campaign outcomes — we provide the technology, not the sales result.
Your obligations
Follow our reasonable instructions, keep your contact information current, back up your own data regularly, and stay responsible for all usage under your login — including remaining liable for fraudulent calls, which we may block without notice. You and your agents must comply with all applicable telecom and marketing regulations.
Acceptable use
No unlawful use of the service, no uploading malicious code or spam, and no infringing third-party rights. Excessive resource use, fraudulent traffic, or activity that harms carrier relationships can result in immediate suspension or termination without refund.
Data & retention
Personal data is processed under our Privacy Policy, and call records are retained for 3 months by default — longer retention, encryption, or disaster-recovery assurance is available on request under a separate agreement. Authorized support staff may access the platform, reports, and recordings strictly for service delivery, diagnostics, and compliance, under confidentiality obligations. We never sell or commercially use your dialer data — it's processed solely to provide the service and meet legal obligations. If we reasonably believe an account is being used fraudulently or illegally, we may suspend or terminate it immediately, without refund.
Payment
Fees are due when ordering or renewing, non-refundable unless stated otherwise, and payable in advance unless credit terms are agreed. Accounts are suspended after 14 days of non-payment and may be deleted after 30.
Duration & termination
Contracts roll monthly after the initial period. Either party can terminate with 30 days' notice; we can terminate immediately for breach, insolvency, or a regulatory requirement. On termination, services stop and data may be deleted.
Limitation of liability
Nothing here excludes liability for death, personal injury, or fraud, and your statutory consumer rights are unaffected. Beyond that, our liability is capped at the goods price or 75% of services paid in the past 6 months, and we're not liable for indirect loss, lost data, or loss caused by server issues, misuse, or unauthorized access outside our reasonable control.
Contact & complaints
First point of contact for any complaint: support@dialergiants.com. Unresolved issues escalate through our standard complaints procedure. Notices to us should go to the same address; we'll send notices to your last known contact details.