Answers before you pick up the phone

ViciDial is the open-source predictive dialer engine that powers most serious outbound floors. Running it well — tuned pacing, clean carrier routes, real monitoring — is the hard part. We handle that layer end to end, plus the AI filtering and analytics ViciDial doesn't ship with out of the box.

Yes, by default, not as an add-on. Every account gets automated consent tracking, live DNC scrubbing, and full STIR/SHAKEN attestation, so your calls land as verified instead of getting flagged as spam by carriers.

Our answering-machine detection runs at 95% accuracy in production, which means the large majority of voicemail, dead air, and invalid numbers never reach an agent's headset. Combined with predictive pacing, that's where most of the talk-time gains come from.

Yes. Global DID management gives you local caller ID in the countries you actually dial, with automatic number rotation and static IP whitelisting to keep delivery clean across US, UK, EU, and APAC routes.

You call us and a person picks up — not a ticket queue. Support is staffed 24/7 by people who configure ViciDial and PBX systems for a living, not a script-reading tier-one desk.

We offer fully managed ViciDial hosting: server deployment, carrier integration, campaign setup, and ongoing performance tuning. If you'd rather self-host, we'll still help with setup and configuration.

In most cases, yes. We've built integrations with the common platforms and can connect custom-built CRMs too — automatic lead distribution, call logging, and agent notes flowing both directions.

A predictive dialer dials ahead of agent availability using a pacing algorithm. A power dialer dials one number per free agent in sequence. A progressive dialer previews the contact before dialing and only connects once an agent is free. See each dialer’s page under Solutions for the full breakdown.

Yes — TPS/DNC filtering, consent tracking, and STIR/SHAKEN call attestation run by default on every account, covered in full on the Security & Compliance page.

Yes. Predictive, power, progressive, and manual dialing are all available from the same platform — set the mode per campaign based on what that list actually needs.