DialerGiants
Call center types
Call Center Software
One platform for inbound routing, outbound dialing, and everything a supervisor needs to run either — or both — without stitching three vendors together.
Inbound + outboundSkill-based routingLive monitoring
Live on the network
500+
Clients
99%
Uptime SLA
150+
Countries
24/7
Support
What it does
Call Center Software, built into one platform
Runs inbound and outbound
ACD and IVR for incoming calls, predictive/power/progressive dialing for outbound — same platform, same reporting.
Skill-based routing
Calls land with the agent best equipped to handle them, not just the next one free.
Call monitoring and coaching
Supervisors can listen live and step into a call, with recordings kept for training and quality review.
DID and toll-free coverage
Route international numbers into one team without opening a new office.
Answering machine detection
Filters voicemail and dead air out of outbound campaigns automatically.
Want to see it running on your data?
Fifteen minutes on a call is usually enough to tell you whether it's the right fit.